Email

Available on the PREMIUM plan.

To launch the chatbot you built for “Voice” channel, follow these steps:

Step 1: Configure your email address

First, you’ll need to connect your email account that will be used to respond to all received emails through your agent, on that email.

1. Go to Settings → Channels → Email

2. Click + Email Configuration

3. From the dropdown, select your Email Provider

   • Supported providers include Microsoft, Gmail, TechAlpha, or Other

4. Enter the required credentials such as Email, Password, and Protocol (IMAP/SMTP)

5. For custom providers, you’ll also need to specify Server and Port values

6. Click Save to complete the configuration

Once configured, your chatbot will be able to communicate over email using the connected account.

NOTE: All replies from the agent will be sent on a new thread from [e-mail]

Generating password for Gmail

1. Click Profile > Manage your Google account

2. Goto Security > 2-Step verification > App passwords

3. Give the app name

4. Click "Create"

Step 2: Connect the agent to this email address

Next, create a bot using "Email" as a channel.

Click the trigger block > Configure your email address.

Create a chat flow by using the "AI agent" block, to process all incoming emails on your configured emails by this agent.

NOTE: Emails are read in batches of 2 mins. Hence, wait for incoming emails to reflect on the live chat.